MPO383 Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

This Privacy Policy ("Policy") is published by MPO383, an online betting platform serving members in Malaysia. This document explains exactly how we collect, process, store, protect, and in certain circumstances, share your personal data.

MPO383 is fully committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations in Malaysia. By registering for and using the MPO383 platform, you consent to the collection and use of your information as described in this Policy.

This Policy applies to all services offered by MPO383, including the website, mobile app, online slots, Sports Betting (Malaysia Super League and EPL football, badminton, cricket, and more), Live Casino, Blackjack, and progressive jackpots.

MPO383 only collects data necessary to deliver our services safely, fairly, and efficiently. We do not collect excessive or irrelevant data beyond the scope of our service.

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, identity card number, email address, phone number, and account password.
• Address Information: Residential address including city, state, and postcode for identity verification purposes.
• Payment Information: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX account details (Maybank2u, CIMB Clicks) used for deposits and withdrawals. MPO383 does not store your full card number or e-wallet password.
• Verification Documents: A copy of your identity card or passport, utility bill, or other documents requested during the KYC (Know Your Customer) process.

2.2 Automatically Collected Data

• Technical Data: IP address, browser type, operating system, device name, and screen resolution.
• Usage Data: Pages visited, time spent on each page, games played, bets placed, and activity patterns within the platform.
• Location Data: Approximate location information based on IP address, used for security and regulatory compliance purposes.
• Cookie Data: Session information, user preferences, and analytics data collected through cookies and similar technologies.

MPO383 uses your personal data only for legitimate, stated purposes as outlined below. We do not use your data for unrelated purposes without first obtaining your additional consent.

• Account Management: Creating, managing, and maintaining your member account, including identity verification and mandatory KYC processes.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as withdrawal of your winnings.
• Platform Security: To detect and prevent fraud, money laundering, multi-account usage, and other suspicious activities.
• Customer Service: Responding to enquiries, resolving complaints, and providing technical support.
• Service Communications: Sending important notifications regarding your account, terms updates, security changes, and other essential information.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve the user experience, introduce new games, and maintain optimal platform performance.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements.
• Promotions & Bonuses: Managing bonus, cashback, and promotional programmes you participate in, as well as sending promotional notifications if you have consented to receive them.

MPO383 does not sell, rent, or trade members' personal data to third parties. However, under certain limited circumstances, we may need to share some of your data with the following parties:

• Payment Service Providers: Payment gateway providers that process transactions via TNG, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Only the minimum data required to complete each transaction is shared.
• Game Providers: Companies such as Pragmatic Play, PG Soft, and Microgaming that provide slots, live casino, and jackpot games. Only the minimum technical data necessary for game integration is shared.
• KYC Service Provider: A third-party identity verification platform that helps us verify member identities for AML/KYC compliance requirements.
• Relevant Authority: Where required by law, court order, or a competent authority, MPO383 may be obligated to disclose certain information. We will notify you if we are permitted to do so.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, member data may be transferred as part of that process, with equivalent privacy protections maintained.

All third parties working with MPO383 are bound by strict confidentiality agreements and may only use your data for the specific purposes set out in those agreements.

MPO383 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your browser and MPO383's servers is encrypted using 256-bit TLS/SSL protocols — the same security standard used by leading financial institutions.
• Stored Data Encryption: Sensitive data stored in our database, including passwords, is encrypted using robust hashing algorithms. No MPO383 staff can view your password in its original form.
• Role-Based Access Control: Only authorised personnel who require access to carry out their duties may access sensitive member data. All access is logged and regularly audited.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity, intrusion attempts, or security anomalies.
• Regular Security Audits: MPO383 conducts regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• Data Backup: Data is backed up securely and regularly to ensure service continuity and data recovery in the event of an unexpected incident.

MPO383 uses cookies and similar tracking technologies to enhance your experience on our platform and ensure our services function properly.

Types of Cookies We Use

• Necessary Cookies: These cookies are essential for core platform functions — login sessions, security, and basic navigation. They cannot be disabled.
• Preference Cookies: Stores your preferences such as language, display settings, and your favourite game history.
• Analytics Cookies: Helps us understand how members use the platform, which pages are most visited, and where improvements are needed. This data is aggregated and does not identify you personally.
• Security Cookies: Helps detect suspicious activity, unusual login attempts, and potential fraud.

You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and your experience on the MPO383 platform.

As a data subject, you have certain rights under Malaysia's Personal Data Protection Act 2010. MPO383 respects and facilitates the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.
• Right to Rectification: If you find that the data we hold about you is inaccurate or outdated, you have the right to request a correction. You may also update most of your personal information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data. However, we may need to retain certain data for periods required by law (for example, financial transaction records).
• Right to Object to Processing: You have the right to object to the processing of your data for specific purposes, such as promotional marketing communications.
• Right to Withdraw Consent: Where data processing is based on your consent (such as analytics cookies or promotional emails), you may withdraw that consent at any time.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may lodge a complaint with the Department of Personal Data Protection Malaysia or contact us directly.

To exercise any of the above rights, please contact our privacy team by email at privacy@mpo383.ws or via our customer support live chat.

MPO383 does not retain your personal data longer than necessary for the purposes stated in this Policy or as required by law.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

MPO383 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that personal data of a child under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your child has registered with MPO383 without authorisation, please contact us immediately at support@mpo383.ws. We will respond promptly to address the situation.

MPO383 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or developments in the services we offer.

When we make significant changes to this Policy, we will notify you through in-platform notifications, email, or a prominent notice on our website. The "Updated" date at the top of this document will always reflect the date of the latest version.

Your continued use of the mpo383 platform after any amendments are published will be deemed as your acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to the MPO383 privacy team:

• Privacy Email: privacy@mpo383.ws — for all data and privacy-related enquiries.
• General Support Email: support@mpo383.ws
• Live Chat: Available 24/7 within the MPO383 platform for immediate support.

We are committed to responding to all privacy-related enquiries within 14 business days of receipt. For more complex requests such as data access or deletion, we aim to resolve them within 30 business days.